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SERVICE

What Is RMM?

RMM stands for Remote Monitoring and Management. As a Managed Support Provider (MSP), we are able to offer this valuable service at a reasonable rate by installing a safe, unobtrusive program on your system. That system enables us to immediately address any potential problems, so you can sleep at night knowing your IT infrastructure is secure.

  1. DETECT ISSUES - Businesses use MSPs because these providers take a proactive approach to IT, ensuring networks, mobile devices and cloud services are up-to-date in maintenance, security patches and more.
  2. FLEXIBILITY- In today’s dynamic business world, companies must respond quickly to changing market conditions; a highly flexible workforce can help you do this. Because MSPs work with an extensive supplier base, your MSP can find alternative sources of skills when your existing supply chain is unable to deliver.

  3. PRODUCTIVITY - A benefit of MSPs is that they improve workplace productivity. With a secure, stable network and fewer help desk tickets, staff can be more efficient with their time in the office.
  4. DOWNTIME - If you’ve ever had your computer system crash or experienced slow computers, you know what it can do to productivity (and even employee morale). The entire focus of MSP technicians is ensuring that their customers have the best technology available to them, which runs as smoothly as possible. MSPs take a proactive approach to avoid many IT problems, but when issues do arise, they’re able to respond and resolve issues quickly.

  5. MONITORING - The IT infrastructure within your office, including servers, PCs, Firewalls, and other critical business components, will be monitored. This can give you peace of mind that your IT is working, even when you’re away from the office.  

  6. SECURITY - In order for optimal cyber security, your protocols and the layers of your control environment need to comply with the latest standards. We will operate your network in accordance to the latest standards, as well as implement the latest technology and the latest measures against modern threats. This results in better cyber security and less risk for your business. 
  7. RECOVER FROM A CYBER ATTACK - Since we need to consistently deliver its service to our clients, we will help you invest in the necessary infrastructure to protect you from hacks, breaches, and loss of data. We have data centers and networks on stand-by in order to keep your business's processes running in the event of a cyber attack. 
  8. FINANCIALLY SMART - Since we have streamlined our processes and concentrated our resources in delivering the services according to scale, we are able to lower your costs accordingly. Future planning by MSPs provide businesses with a predictable cost. For smaller companies, a future expense they can account for lets them create a precise budget and deliver accurate financial forecasts.
  9. EXPERTISE - Your business no longer has to worry about interviewing for an internal IT team, as we have all IT infrastructure covered. Our business has the expertise to handle any situation which may arise, which means no stress for you.
  10. INTERNAL IT? - If your company has an internal IT, we are able to provide a back-up IT with more support. We will assist your IT staff with safety measures and give back time to your IT to get more done. 

PROACTIVE

Per Device Per Month

Advanced Performance Monitoring
Scheduled Preventative Maintenance
License & Asset Management
Managed Anti-Virus / Anti-Malware EDR
Additional Support Billed at 15% Discount Rates

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Quarterly Network Health Review
Firewall Monitoring 
Router Monitoring
Switch Monitoring
Wireless Access Point Monitoring
Additional Support Billed at 15% Discount Rates

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Availability Monitoring
OS & 3rd Party Patch Management
Scheduled Preventative Maintenance
Managed Anti-Virus / Anti-Malware EDR
Additional Support Billed at 15% Discount Rates

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FULLY MANAGED

Per Device Per Month

Advanced Performance Monitoring
Configuration Management
OS & 3rd Party Patch Management
Real Time Server Optimization
Scheduled Preventative Maintenance
License & Asset Management
Managed Anti-Virus / Anti-Malware EDR
Unlimited Remote Support
6 Onsite Support Hours (per location not device)

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Firewall Monitoring 
Router Monitoring
Switch Monitoring
Unlimited Remote Support
6 Onsite Support Hours (per location not device)
Monthly Network Health Review 

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Advanced Performance Monitoring
Configuration Management & Enforcement
OS & 3rd Party Patch Management
Real Time Workstation Optimization
Scheduled Preventative Maintenance
Unlimited Remote Support
6 Onsite Support Hours (per location not device)
Managed Anti-Virus / Anti-Malware EDR
Managed Audit 

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A LA CARTE

Per Device Per Month

Managed Anti-Virus / Anti-Malware / EDR

starting at
$10

Integrated AV Deployment
AV Monitoring
AV Updates
Threat/Status Reporting 

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Managed Patch

$5

Windows Patch Management
3rd Party Patch Management
Patch Reporting 

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Integrated Backup Deployment
Backup Management & Monitoring
Capacity/Status Reporting
Offsite Storage to Secure Data Center 

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Integrated Backup Deployment
Backup Management & Monitoring
Capacity/Status Reporting
Offsite Storage to Secure Data Center 

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Managed Mobile

$5

Mobile Management
Support & Reporting

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Managed Audit

$3

Vulnerability and PCI/PII Scans monthly 

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Managed Document Backup

$13

Backup core documents.

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