These are a few of the Frequently Asked Questions that we have gathered over time. We will add more as they come about.

  • Why do you have a Diagnostic Fee but have a Free Estimate?
    The Diagnostic Fee is charged before the Free Estimate. The fee is credited back to you if you decide to have your computer repaired through us.

  • Is my Personal Data Kept Personal?
    Your privacy is important to us. We will not copy or share your data with anyone. (unless the law requires it)

  • Is My Data Kept Safe?
    We recommend backing up your data regularly. We can not guarantee your data if you have a virus or failing hard drive. We will however do our very best to ensure your data is intact. You may purchase our Data Backup for $60. Again, in the event of a failing hard drive or a virus, we can not guarantee complete backup.

  • What Does the Health Check Cover?
    Full system work up. Diagnose any potential problems. Regular check-ups keep your system running smooth. Includes but is not limited to:

    1. Create a Restore Point
    2. Run Hard Drive Checks, System Startup Checks,
    3. Get Product Keys
    4. Clean Windows Update Cache, Browser Cache
    5. Scan for Viruses and Malware
    6. Defragment Drives

  • What is EDR?
    EDR stands for Endpoint Detection and Response. Check out a full description here.

  • Why Should I Have a Proactive Maintenance Plan?
    Most people see tech support as a "Break It/Fix It" scenario. Having a proactive plan in place helps prevent most emergencies by monitoring the health of your computer daily, making sure your programs are updated and patched, and having a good anti-virus program on board. Having a monthly Proactive Plan also allows you to know how much you are going to be spending on Tech Support each month. If you need tech support, it is discounted with one of our plans. We have many plans to fit your needs. We have Home Plans and Commercial Plans available.
  • What Do I Do in Case of a Ransomware Attack?
    The first thing NOT to do is reboot your computer. Some attacks will continue to encrypt your files even after a reboot. You can however either shutdown the computer or place it in hibernate state. It is recommended to place it in hibernate state as some ransomware infections may actually leave an encryption key in memory.

    The second thing to do is disconnect the computer from the network, Either by unplugging the network cable or turning of WiFi.

    The third
     thing is to contact your local IT service company. There are two stages to recovering your computer after an attack. You need to first remove the infection, such as boot persistence mechanisms and processes. (Most people forget to do this first step) The second stage is recovery of data if the backups are available. That is why it is so important to have backups. Click here to learn about backup options.
    To find out more about ransomware response, go to Coveware's first response guide.