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FAQ

The Diagnostic Fee is charged before the Free Estimate. The fee is creditied back to you if you decide to have your computer repaired through us.

When we run a diagnostic on your computer, we are able to see if there is any failing hardware or software that needs attention. We run a battery of tests including but not limited to:
1. S.M.A.R.T. HDD Test
2. Windows Directory Stats
3. Hard Drive Status
4. Dead Pixel Check
5. Check for App Crashes
6. Check Battery Health (laptops only)
7. Check for Blue Screens of Death

Your privacy is important to us. We will not copy or share your data with anyone. (unless the law requires it)

We recomend backing up your data regularly. We can not guarantee your data if you have a virus or failing hard drive. We will however do our very best to ensure your data is intact. You may purchase our Data Backup for $60. Again, in the event of a failing hard drive or a virus, we can not guarantee complete backup.

Full system work up. Diagnose any potential problems. Reagular check-ups keep your system running smooth. Includes but is not limited to:
1. Create a Restor Point
2. Run Hard Drive Checks, System Startup Checks, 
3. Get Product Keys
4. Clean Windows Update Cache, Browser Cache
5. Scan for Viruses and Malware
6. Defragment Drives

EDR stands for Endpoint Detection and Response. Check out a full description here.